Star Inn Hotéis

Star Inn Hotéis
Réservation

Reception

What is the check-in schedule?

Star inn Porto: Check-in opens at 14h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.

Star inn Peniche: Check-in opens at 15h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.

Star inn Lisbon: Check-in should be done after 14h. For early check-in, guests should contact the hotel to check availability. Additional cost might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Star inn Porto: Check-in can occur at anytime of the arrival day.

Star inn Peniche: For late check-out guests should contact the hotel to check availability. Additional costs might be added.

Star inn Lisbon: If the reservation is guaranteed or prepaid check-in can be done anytime.

Is the reception opened 24h?

Yes.

Which languages are spoken in the reception?

Portuguese, english, french and spanish.

Is it mandatory to show everyone’s identity card while doing the check-in?

In the check-in, identity cards are mandatory for every guest including children and babies.

Careers

Is it possible to send my CV to join the hotel’s team?

Yes, please send to recrutamento@hotihoteis.com.

Reservation

How to book directly with the hotel?

Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 374 000.

Star inn Peniche: Reservations can be made through the booking engine. In alternative, you can contact through e-mail (res.peniche@hotelstarinn.com) or telephone: (+351) 262 780 400.

Star inn Lisbon: Depending on the reservation conditions, send to: reservas.lisbon@hotelstarinn.com

How to cancel or change a reservation made through our website?

Star inn Porto: Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.

Star inn Peniche: Reservations can be changed or cancelled in the website or by using the reservation number.

Star inn Lisbon: Depending on the reservation conditions, send to: reservas.lisbon@hotelstarinn.com.

How to reserve a cradle?

Star inn Porto: Requests can be done through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 374 000.

Star inn Peniche: Request on the observation field while doing the reservation (subject to availability).

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

What is the best time to be in the hotel for summer vacation?

Star inn Porto: Porto bathing season starts at 15th of june and finishes at 15th of september.

Star inn Peniche: Our hotel is located in front of Cova de Alfarroba beach and the best time to visit it is between June until the end of October.

How should I guarantee a room with a single bed or a double bed?

Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 374 000.

Star inn Peniche: The majority of the rooms are composed by 2 twin beds or, if you prefer, you can request a double bed (upon availability).

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

How to do a group reservation?

Star inn Porto: Please send an e-mail to carina.ferreira@hotihoteis.com.

Star inn Peniche: Reservations can be made through e-mail (gr.peniche@hotelstarinn.com) or telephone (+351) 262 780 400.

Star inn Lisbon: Send request to eventos.aeroporto@hotihoteis.com.

How to guarantee a room in a higher floor?

Star inn Porto: Request on the observation field while doing the reservation ( subject to availability).

Star inn Peniche: To guarantee a room in a higher floor you can choose between different types of rooms: dune view, pool view or sea view.

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

What are the advantages of booking directly through the hotel’s website?

Star inn Porto: Our site has a discount over the best daily available rate and also allows doing checkout until 15h00 with no costs.

Star inn Peniche: Early check-in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment, water bottle in the room, 10% discount on hotel services, pet friendly.

Star inn Lisbon: Best available rate.

Is it possible to do a pre check-in ?

Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.

Restaurant

What is the breakfast’s schedule?

Star inn Porto: 07h00- 12h.

Star inn Peniche: From 07h30 to 10h30. Saturday, sunday and holidays from 07h30 until 11h00.

Star inn Lisbon: 05h00 – 11h00.

What is the restaurant’s schedule?

Star inn Porto: Our meal service opens at 14h and closes at 23h.

Star inn Peniche: Our  » À Viva » restaurant opens at 13h until 14h30 and 19h30 until 22h00.

Star inn Lisbon: From 11h until 24h.

Does breakfast have gluten-free products?

Star inn Porto: Yes.

Star inn Peniche: Yes, upon request.

Star inn Lisbon: Yes, upon request.

What are the available menús and what are the different types of cuisine?

Star inn Porto: There are no preset menús. Our dishes are mainly mediterranean cuisine.

Star inn Peniche: Regional and traditional portuguese cuisine. Buffet service or à la carte.

Star inn Lisbon: Quick meals and pizzas.

Does breakfast have lactose- free milk?

Yes, upon request.

Rooms

Is there any rooms for guest with reduced mobility?

Yes.

Do rooms have minibar?

Star inn Porto: Premium rooms have minibar, standards don’t.

Star inn Peniche: Mini-frigo is available without mini bar service.

Star inn Lisbon: Yes.

Are there any connecting rooms?

Star inn Porto: All floors have 2 connecting rooms.

Star inn Peniche:  No.

Star inn Lisbon:  Yes.

Is it possible to request extra pillows and sheets?

Yes. Please contact the reception for anything you need.

Does the hotel have room service? What is the schedule?

Star inn Porto: No.

Star inn Peniche: Yes, from 08h until 23h with the additional cost of 3€.

Star inn Lisbon: No.

Is it possible to include romantic decoration in the room? What is the cost?

Star inn Porto: Yes. The standard decoration of the hotel doesn’t have a cost. Any extra request will be quoted individually.

Star inn Peniche:   Yes, with the additional cost of 20€ including VIP in the room.

Star inn Lisbon:  Yes. 25,00 euros.

Do rooms have balcony?

Star inn Porto: No.

Star inn Peniche: Yes.

Star inn Lisbon: No.

What are the different types of room available in the hotel?

Star inn Porto: Twin or premium.

Star inn Peniche: Standard, dune view, pool view and sea view.

Star inn Lisbon: Singles and Double Standard, Singles and Double Executive.

Do rooms have carpet?

Star inn Porto: Yes, all rooms have carpet.

Star inn Peniche: No.

Star inn Lisbon: Part of the room has (under the bed and next to it).

Do rooms have air- conditioner?

Yes.

Is there any wake-up call service in the hotel?

Yes.

Are rooms soundproof?

Star inn Porto: No. Rooms aren’t soundproof.

Star inn Peniche: Yes.

Star inn Lisbon: Yes.

Do rooms have shower and/or tub?

Yes.

Prices and Payments

Are the rates presented per person or per room?

Per room.

What are the payment methods for reservations made through our website?

Star inn Porto:  Credit card.

Star inn Peniche: Credit card for reservations with a special non- refundable rate and, in case of check-in payment, cash or credit card is accepted.

Star inn Lisbon: Credit card, bank transfer and cash.

Is the city tax charged?

Star inn Porto: It is not included. It is a city tax paid during the guest’s stay.

Star inn Peniche: It’s not included.

Star inn Lisbon:  Yes. It is not included. It is a city tax paid during the guest’s stay.

By what age children aren’t charged?

Star inn Porto:  Until the age of 6.

Star inn Peniche: Until 3 years old (including).

Star inn Lisbon: Until 3 years old (including).

Is a credit card needed to make a reservation?

Star inn Porto: Yes, the fees are non-refundable.

Star inn Peniche: In that case an early payment of 50% or 100% is requested according to the number of nights. NRF reservations must be paid while booking through a credit card.

Star inn Lisbon: To guarantee reservation and arrival after 18h.

What are the available payment methods?

Credit card, cash and bank transfer.

Can I pay with my company’s credit card?

Star inn Porto: Yes. An e-mail from the company is requested with all payment data.

Star inn Peniche: Yes.

Star inn Lisbon: Credit card, bank transfer and cash.

Is it possible to request a bill in my company’s name?

Yes.

Location

Is the shuttle service between the airport and hotel available?

Star inn Porto:  Check with the reception.

Star inn Peniche: No.

Star inn Lisbon: Yes, every 20 minutes, from 04h00 until 24h00.

How can I go to the beach?

Star inn Porto: Bus.

Star inn Peniche:  « Cova de Alfarroba » beach is situated less than 100 metres in front of the hotel. There are several beaches around the hotel. The most well- known Supertubos beach and Baleal.

Star inn Lisbon: Underground and train.

How can I go to the city centre?

Star inn Porto: Bus.

Star inn Peniche:  The hotel is located 1.6 km from Peniche city center, 5 minutes by car and 15 to 20 minutes walking.

Star inn Lisbon:  Underground, bus and taxi.

What is the main rate to the airport and hotel?

Star inn Porto:  20€/25€.

Star inn Peniche: The hotel can schedule your taxi transfer from any origin to any destination. Please check our conditions and rates.

Star inn Lisbon: It has cost of 5/8 €.

What’s the hotel’s location?

Star inn Peniche: The hotel is located in the city’s entrance in front of Cova de Alfarroba beach.

How to arrive at the hotel by means of tranportation?

Star inn Peniche: You can go to Peniche by bus or taxi. Peniche’s bus station is 1.5 km from the hotel, 5 minutes by car or 18 minutes walking.

What to visit in Peniche?

Star inn Peniche: You can discover Peniche fortress, Berlengas island, beaches (Baleal, Supertubos, Consolação,…), Carvoeiro Cape, Papôa, churches itinerary, Peniche marine, fishing port and caves along Peniche’s coastline.

Hotel

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

Star inn Porto:  Yes. The hotel has private outdoor parking and it is free.

Star inn Peniche:   Yes. The hotels offers an outside free parking.

Star inn Lisbon:  Yes. For more information please visit our website.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have room for storing luggage before check-in and after check-out.

Do rates include pool access?

Star inn Peniche: The hotel offers free access to the indoor and outdoor pool between (01/06 to 31/10) from 09h to 20h30, jacuzzi and gym from 09h00 to 22h. In the indoor pool and jacuzzi, caps and slippers should be worn. You can acquire it in the reception with a costs of 3,5€/ each. The hotel provides rental service of pool bathrobes with a cost of 1,50€/each.

Star inn Lisbon: No, but our guests have a special rate for using spa at Hotel Tryp Aeroporto.

What is the spa and pool schedule?

Star inn Peniche:  Welness centre from 8:00 to 22:00 and pool from 9:00 to 20:30.

Star inn Lisbon:  Monday to friday from 07h00 until 22h00 – satudays, sundays and holidays from 08h00 until 22h00.

Is the parking paid? What is the value?

Star inn Porto:  No.

Star inn Peniche:  The hotel offers outside privative parking.

Star inn Lisbon:  1 hour = 2,00€, maximum 10€/day.

Are pets allowed in the hotel?

Star inn Porto: Yes, in our standard rooms. It has a cost of 10€ per day. A pet kit is offered.

Star inn Peniche: The hotel offers outside privative parking.

Star inn Lisbon:  Yes. Pets are allowed up to 20 kg (cost of 15 euros with night pet kit). A deposit of 75 euros is requested for any possible damage.

Does the hotel have meeting rooms?

Star inn Porto:  No.

Star inn Peniche: Star Inn Peniche has a mutifunctional space for different events and 5 meeting rooms with capacity up to 400 people. A wide array of support services and also different options of audiovisual means.

Star inn Lisbon: The hotel has a 22m2 meeting room.

Does the hotel have weeding services?

Star inn Porto:  No.

Star inn Peniche: Events as baptisms, anniversaries, business dinners, among others can be conducted in the hotel.

Star inn Lisbon: No.

Is there any lift?

Yes, the hotel has lifts available.

Are there any chargers for electric cars?

No.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, free wi-fi in the entire hotel.

Does the hotel have lobby and public spaces ?

Yes.

Does the hotel have laundry and ironing service?

Star inn Porto:  Yes. The hotel has laundry and ironing external service.

Star inn Peniche: Yes through an additional cost.

Star inn Lisbon: Yes.

Which activities can be booked in the reception?

Star inn Porto: Please contact the reception for more information.

Star inn Peniche: The hotel offers, through pre- reservation: yoga classes, surf, aquarobics, diving experiences, trips to Berlengas island, Dino Parque visit , massage and other services.

Star inn Lisbon: Tours, shows, taxis and others through request.

How many rooms does the hotel have?

Star inn Peniche: The hotel has 102 rooms.

Is the hotel only allowed to surfers?

Star inn Peniche: The hotel presents a privileged location in front of the beach offering a cosy and relaxed atmosphere for families as well as different athletes.

What are the conditions that the hotel offers to surfers?

Star inn Peniche: In the hotel there are shower rooms, showers inside and outside and a sportcenter with individual lockers to store surfboards, surf suits or bicycles.