Star Inn Hotéis

Star Inn Hotéis
Booking

Reservation

How to book directly with the hotel?

Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.

Star inn Peniche: Reservations can be made through the online booking engine. In alternative, you can contact through e-mail (res.peniche@hotelstarinn.com) or telephone: (+351) 262 780 400.

Star inn Lisbon: Reservations can be made through the online booking engine. As an alternative contact us through e-mail (res.lisbon@hotelstarinn.com) or telephone: (+351 218 425 715).

How to cancel or change a reservation made through our website?

Booking cancelation made through our website can be made in it or through request by e-mail (reservas.lisbon@hotelstarinn.com). Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.

How to reserve a crib or extra bed?

Star inn Porto: Requests can be done through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.

Star inn Peniche: Request on the observation field while doing the reservation (subject to availability).

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

What is the best time to be in the hotel for summer vacation?

Star inn Porto: Porto bathing season starts at 15th of june and finishes at 15th of september.

Star inn Peniche: Our hotel is located in front of Cova de Alfarroba beach and the best time to visit it is between June until the end of October.

How should I guarantee a room with a single bed or a double bed?

Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.

Star inn Peniche: The majority of the rooms are composed by 2 twin beds or, if you prefer, you can request a double bed (upon availability).

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

How to do a group reservation?

Star inn Porto: Please send an e-mail to grupos.norte@hotihoteis.com.

Star inn Peniche: Reservations can be made through e-mail (gr.peniche@hotelstarinn.com) or telephone (+351) 262 780 400.

Star inn Lisbon: Send request to eventos.aeroporto@hotihoteis.com.

How to guarantee a room in a higher floor?

Star inn Porto: Our high floors are premium floors, you must book this room type.

Star inn Peniche: To guarantee a room in a higher floor you can choose between different types of rooms: dune view, pool view or sea view.

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

What are the advantages of booking directly through the hotel’s website?

Star inn Porto: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), bottle of water in the room, 10% discount on hotel services, pet friendly, best available rate.

Star inn Peniche:  The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment on arrival, bottle of water in the room, 10% discount on hotel services, pet friendly, best available rate.

Star inn Lisbon: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment on arrival, bottle of water in the room, 10% discount on hotel services, pet friendly, Free parking (subject to availability) and best available rate.

Is it possible to do a pre check-in ?

Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.

How do I receive the booking confirmation?

After completing the booking process, you will receive a confirmation email to the indicated email address.

I lost the email with the booking confirmation what should I do?

We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.

How do I book a handicap room?

To book a handicap room, we advise you to contact the hotel by phone or email.

Can I book a room for day use?

Yes. For availability, contact the hotel.