Reservation
How to book directly with the hotel?
Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.
Star inn Peniche: Reservations can be made through the online booking engine. In alternative, you can contact through e-mail (res.peniche@hotelstarinn.com) or telephone: (+351) 262 780 400.
Star inn Lisbon: Reservations can be made through the online booking engine. As an alternative contact us through e-mail (res.lisbon@hotelstarinn.com) or telephone: (+351 218 425 715).
How to cancel or change a reservation made through our website?
Booking cancelation made through our website can be made in it or through request by e-mail (reservas.lisbon@hotelstarinn.com). Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.
How to reserve a crib or extra bed?
Star inn Porto: Requests can be done through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.
Star inn Peniche: Request on the observation field while doing the reservation (subject to availability).
Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).
What is the best time to be in the hotel for summer vacation?
Star inn Porto: Porto bathing season starts at 15th of june and finishes at 15th of september.
Star inn Peniche: Our hotel is located in front of Cova de Alfarroba beach and the best time to visit it is between June until the end of October.
How should I guarantee a room with a single bed or a double bed?
Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.
Star inn Peniche: The majority of the rooms are composed by 2 twin beds or, if you prefer, you can request a double bed (upon availability).
Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).
How to do a group reservation?
Star inn Porto: Please send an e-mail to grupos.norte@hotihoteis.com.
Star inn Peniche: Reservations can be made through e-mail (gr.peniche@hotelstarinn.com) or telephone (+351) 262 780 400.
Star inn Lisbon: Send request to eventos.aeroporto@hotihoteis.com.
How to guarantee a room in a higher floor?
Star inn Porto: Our high floors are premium floors, you must book this room type.
Star inn Peniche: To guarantee a room in a higher floor you can choose between different types of rooms: dune view, pool view or sea view.
Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).
What are the advantages of booking directly through the hotel’s website?
Star inn Porto: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), bottle of water in the room, 10% discount on hotel services, pet friendly, best available rate.
Star inn Peniche: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment on arrival, bottle of water in the room, 10% discount on hotel services, pet friendly, best available rate.
Star inn Lisbon: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment on arrival, bottle of water in the room, 10% discount on hotel services, pet friendly, Free parking (subject to availability) and best available rate.
Is it possible to do a pre check-in ?
Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.