Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, Star inn Lisbon, Star inn Porto and Star inn Peniche received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Star inn Porto: Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

Star inn Peniche: Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

Star inn Lisbon: Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

What is the check-in schedule?

Star inn Porto: Check-in opens at 14h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.

Star inn Peniche: Check-in opens at 15h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.

Star inn Lisbon: Check-in should be done after 14h. For early check-in, guests should contact the hotel to check availability. Additional cost might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Star inn Porto: Check-in can occur at anytime of the arrival day.

Star inn Peniche: If the reservation is guaranteed or prepaid check-in can be done anytime.

Star inn Lisbon: If the reservation is guaranteed or prepaid check-in can be done anytime.

Is the reception opened 24h?

Yes, the reception is open 24h.

Which languages are spoken in the reception?

In the reception we speak Portuguese, english, french and spanish.

Is it mandatory to show everyone’s identity card while doing the check-in?

In the check-in, identity cards are mandatory for every guest including children and babies.

Is it possible to send my CV to join the hotel’s team?

Yes, please send to recrutamento@hotihoteis.com.

How to book directly with the hotel?

Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.

Star inn Peniche: Reservations can be made through the online booking engine. In alternative, you can contact through e-mail (res.peniche@hotelstarinn.com) or telephone: (+351) 262 780 400.

Star inn Lisbon: Reservations can be made through the online booking engine. As an alternative contact us through e-mail (res.lisbon@hotelstarinn.com) or telephone: (+351 218 425 715).

How to cancel or change a reservation made through our website?

Booking cancelation made through our website can be made in it or through request by e-mail (reservas.lisbon@hotelstarinn.com). Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.

How to reserve a crib or extra bed?

Star inn Porto: Requests can be done through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.

Star inn Peniche: Request on the observation field while doing the reservation (subject to availability).

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

What is the best time to be in the hotel for summer vacation?

Star inn Porto: Porto bathing season starts at 15th of june and finishes at 15th of september.

Star inn Peniche: Our hotel is located in front of Cova de Alfarroba beach and the best time to visit it is between June until the end of October.

How should I guarantee a room with a single bed or a double bed?

Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.

Star inn Peniche: The majority of the rooms are composed by 2 twin beds or, if you prefer, you can request a double bed (upon availability).

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

How to do a group reservation?

Star inn Porto: Please send an e-mail to grupos.norte@hotihoteis.com.

Star inn Peniche: Reservations can be made through e-mail (gr.peniche@hotelstarinn.com) or telephone (+351) 262 780 400.

Star inn Lisbon: Send request to eventos.aeroporto@hotihoteis.com.

How to guarantee a room in a higher floor?

Star inn Porto: Our high floors are premium floors, you must book this room type.

Star inn Peniche: To guarantee a room in a higher floor you can choose between different types of rooms: dune view, pool view or sea view.

Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).

What are the advantages of booking directly through the hotel’s website?

Star inn Porto: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), bottle of water in the room, 10% discount on hotel services, pet friendly, best available rate.

Star inn Peniche:  The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment on arrival, bottle of water in the room, 10% discount on hotel services, pet friendly, best available rate.

Star inn Lisbon: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment on arrival, bottle of water in the room, 10% discount on hotel services, pet friendly, Free parking (subject to availability) and best available rate.

Is it possible to do a pre check-in ?

Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.

How do I receive the booking confirmation?

After completing the booking process, you will receive a confirmation email to the indicated email address.

I lost the email with the booking confirmation what should I do?

We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.

How do I book a handicap room?

To book a handicap room, we advise you to contact the hotel by phone or email.

Can I book a room for day use?

Yes. For availability, contact the hotel.

 

What is the breakfast’s schedule?

Star inn Porto: The breakfast schedule is from 07h00 until 12h.

Star inn Peniche: The breakfast schedule is from 07h30 until 10h30. Saturday, sunday and holidays is from 07h30 until 11h00.

Star inn Lisbon: From 02:00am to 05:00am a continental breakfast is served. From 05:00am to 11:00am a full breakfast buffet is available.

What is the restaurant’s schedule?

Star inn Porto: Our hotel does not have a restaurant.

Star inn Peniche: Our ” À Viva” restaurant opens at 13h until 14h30 and 19h30 until 22h00.

Star inn Lisbon: Our restaurant is open from 11h until 02h.

Does breakfast have gluten-free products?

Yes, we do have gluten-free products available to our guests, on request.

What are the available menús and what are the different types of cuisine?

Star inn Porto: Our hotel does not have a restaurant.

Star inn Peniche: Our menus are regional and traditional portuguese cuisine. Buffet service or à la carte.

Star inn Lisbon: We serve quick meals and pizzas.

Does breakfast have lactose- free milk?

Yes, we have lactose-free milk available to our guests, on request.

Is there any rooms for guest with reduced mobility?

We have rooms suitable for guests with reduced mobility, you must request these rooms when booking. If you have any difficulties, our employees are always available to assist you.

Do rooms have minibar?

Star inn Porto: Yes, our Premium rooms have minibar, standards do not have.

Star inn Peniche: Our rooms do have mini-frigo available without mini bar service.

Star inn Lisbon: Yes, our rooms do have minibar.

Are there any connecting rooms?

Star inn Porto: Yes, on all floors we have 2 connecting rooms, if you wish you must request it when booking.

Star inn Peniche: No, we do not have connecting rooms.

Star inn Lisbon: Yes, we have connecting rooms, if you wish you must request it when booking.

Is it possible to request extra pillows and sheets?

Yes. Please contact the reception for anything you need.

Does the hotel have room service? What is the schedule?

Star inn Porto: No, the hotel does not have room service.

Star inn Peniche: No, the hotel does not have room service.

Star inn Lisbon: No, the hotel does not have room service.

Is it possible to include romantic decoration in the room? What is the cost?

Star inn Porto: Yes. The standard decoration of the hotel doesn’t have a cost. Any extra request will be quoted individually. For more information contact the reception.

Star inn Peniche:   Yes, with the additional cost of 25€ including VIP in the room.

Star inn Lisbon: Yes, we can include romantic decoration in the room with an additional cost of 25.00 euros.

Do rooms have balcony?

Star inn Porto: No, rooms do not have balcony.

Star inn Peniche: Yes, rooms do have balcony.

Star inn Lisbon: No, rooms do not have balcony.

What are the different types of room available in the hotel?

Star inn Porto: The types of room are: Standard ou premium. Twin or double bed.

Star inn Peniche: The types of room are: Standard, dune view, pool view and sea view.

Star inn Lisbon: The types of room are: Singles and Double Standard, Singles and Double Executive.

Do rooms have carpet?

Star inn Porto: Yes, all rooms have carpet.

Star inn Peniche: No, rooms do not have carpet.

Star inn Lisbon: Part of the room has (under the bed and next to it).

Do rooms have air-conditioning?

Yes, rooms do have air-conditioning.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service that you can request at the reception.

Are rooms soundproof?

Star inn Porto: No. Rooms aren’t soundproof.

Star inn Peniche: Yes, rooms are soundproof.

Star inn Lisbon: Yes, rooms are soundproof.

Do rooms have shower or tub?

Star inn Porto: Yes, the rooms all have a shower.

Star inn Peniche: There are rooms with shower and rooms with bathtub.

Star inn Lisbon: Yes, the rooms all have a shower.

Are the rates presented per person or per room?

The rates shown are per room.

What are the payment methods for reservations made through our website?

Star inn Porto:  The payment methods for reservations made through our website are: Credit card.

Star inn Peniche: The payment methods for reservations made through our website are: Credit card.

Star inn Lisbon: The payment methods for reservations made through our website are: Credit card.

Is the city tax charged?

Star inn Porto: Yes. This is a city tax, payable at the time of the guest’s stay. The value is €2 per person/night, up to a maximum of 7 consecutive nights per person/stay. Applies to guests over the age of thirteen.

Star inn Peniche: No, the city tax is not charged.

Star inn Lisbon: Yes. This is a city tax, payable at the time of the guest’s stay. The value is €2 per person/night, up to a maximum of 7 consecutive nights per person/stay. Applies to guests over the age of thirteen.

By what age children do not pay?

Star inn Porto: The children do not pay until 3 years old (including).

Star inn Peniche: The children do not pay until 3 years old (including).

Star inn Lisbon: The children do not pay until 3 years old (including).

Is a credit card needed to make a reservation on the website?

Star inn Porto: To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

Star inn Peniche: To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

Star inn Lisbon: To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

What are the available payment methods?

The payment methods available are: Credit and debit card, bank transfer, cash and link.

Can I pay with my company’s credit card?

Star inn Porto: Yes, we always request an email from the company with payment details.

Star inn Peniche: Yes, it is possible to pay with the company’s credit card.

Star inn Lisbon: Yes, it is possible to pay with company credit cards, bank transfers and cash.

Is it possible to request a bill in my company’s name?

Yes, we always request an email from the company with the company’s data.

What means the best price guarantee?

It is on our website that you will find the best price online and exclusive benefits.

Is the shuttle service between the airport and hotel available?

Star inn Porto: Please contact the reception.

Star inn Peniche: No, the shuttle service is not available.

Star inn Lisbon: Yes, we do have airport shuttle every 20 minutes, from 04h00 until 24h00.

What are the conditions for using the shuttle service?

Star inn Lisbon: The waiting time is approximately 20 minutes, maximum of 7 people per trip, the use of a mask is mandatory, a child seat is available on request, the transport of animals is allowed in a box, there is no luggage limit per passenger. If you have out of shape luggage (surfboards, bicycles) please let us know when contacting us to book the shuttle service.

What is the cost of the shuttle service?

Star inn Lisbon: The hotel provides a shuttle service to and from Lisbon airport free of charge to its customers.

What are the contact details for booking the shuttle service?

Star inn Lisbon: To book the shuttle service, call the hotel on +351 218 425 700.

How can I go to the beach?

Star inn Porto: You can go by bus from the hotel to the beach.

Star inn Peniche:  “Cova de Alfarroba” beach is situated less than 100 metres in front of the hotel. There are several beaches around the hotel. The most well- known Supertubos beach and Baleal.

Star inn Lisbon: You can go by Metro and train to the beach.

How can I go to the city centre?

Star inn Porto: The hotel is very close to the city center, a bus away.

Star inn Peniche:  The hotel is located 1.6 km from Peniche city center, 5 minutes by car and 15 to 20 minutes walking.

Star inn Lisbon: The hotel is close to the city center, you can take the Metro, bus or taxi.

What is the taxi main rate to the airport from the hotel?

Star inn Porto:  The main rate to the airport from the hotel is 20€/25€.

Star inn Peniche: The hotel can schedule your taxi transfer from any origin to any destination. Please check our conditions and rates in the reception.

Star inn Lisbon: The main rate to the airport from the hotel is 10/12 €.

What’s the hotel’s location?

Star inn Porto: At the point that crosses Estrada da Circunvalação, Via de Cintura Interna and Via Norte.

Star inn Peniche: The hotel is located in the city’s entrance in front of Cova de Alfarroba beach.

Star inn Lisbon: Located just 100 meters from Lisbon Airport.

What to visit in Peniche?

Star inn Peniche: You can discover Peniche fortress, Berlengas island, beaches (Baleal, Supertubos, Consolação,…), Carvoeiro Cape, Papôa, churches itinerary, Peniche marine, fishing port and caves along Peniche’s coastline.

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

Star inn Porto:  Yes. The hotel has private outdoor parking and it is free.

Star inn Peniche:   Yes. The hotels offers an outside free parking.

Star inn Lisbon:  Yes. For more information please visit our website.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All of our hotels have room for storing luggage before check-in and after check-out.

Do rates include pool access?

Star inn Peniche: The hotel offers free access to the indoor and outdoor pool between (01/06 to 31/10) from 09h to 20h30, jacuzzi and gym from 09h00 to 22h. In the indoor pool and jacuzzi, caps and slippers should be worn. You can acquire it in the reception with a costs of 3,5€/ each. The hotel provides rental service of pool bathrobes with a cost of 1,50€/each.

Star inn Lisbon: No, but our guests have a special rate for using spa at Hotel Meliá Lisboa Aeroporto.

What is the spa and pool schedule?

Star inn Peniche:  Welness centre from 8:00 to 22:00 and pool from 9:00 to 20:30.

Star inn Lisbon:  Monday to friday from 07h00 until 22h00 – satudays, sundays and holidays from 08h00 until 22h00.

Is the parking paid? What is the value?

Star inn Porto:  No, the parking is not paid.

Star inn Peniche: The hotel offers free outside privative parking.

Star inn Lisbon: Yes, € 2.00 per hour up to a maximum of € 15 per day.

Are pets allowed in the hotel?

Star inn Porto: Yes, in our standard rooms. 1 pet is allowed per room with a maximum weight of 20kg. The cost is € 20 per night, per pet. A security deposit of € 100.00 is charged to cover any damages that may occur in the room.

Star inn Peniche: Yes. 1 pet is allowed per room with a maximum weight of 20kg. The cost is € 20 per night, per pet. A security deposit of € 100.00 is charged to cover any damages that may occur in the room.

Star inn Lisbon: Yes. 1 pet is allowed per room with a maximum weight of 20kg. The cost is € 20 per night, per pet. A security deposit of € 100.00 is charged to cover any damages that may occur in the room.

Does the hotel have meeting rooms?

Star inn Porto:  Yes. Contact the reception to know more details.

Star inn Peniche: Star Inn Peniche has a mutifunctional space for different events and 5 meeting rooms with capacity up to 400 people. A wide array of support services and also different options of audiovisual means.

Star inn Lisbon: Yes, the hotel has a 22m2 meeting room.

Does the hotel have wedding services?

Star inn Porto:  No, we do not have wedding services.

Star inn Peniche: Yes, events as weddings, baptisms, anniversaries, business dinners, among others can be conducted in the hotel.

Star inn Lisbon: No, we do not have wedding services.

Is there any lift?

Yes, the hotel has lifts available.

Are there any chargers for electric cars?

Star inn Porto:  Yes, we do have chargers for electric cars (subject to availability).

Star inn Peniche: No, we do not have chargers for electric cars.

Star inn Lisbon: Yes, we do have 2 parking slots with chargers for electric cars (subject to availability).

Is there any Wi-fi service in the hotel (including rooms)?

Yes, there is free wi-fi in the entire hotel.

Does the hotel have lobby and public spaces ?

Yes, we do have public areas.

Does the hotel have laundry and ironing service?

Star inn Porto:  Yes. The hotel has laundry and ironing external service.

Star inn Peniche: Yes, the hotel has laundry and ironing services, through an additional cost.

Star inn Lisbon: Yes, the hotel has laundry and ironing services.

Which activities can be booked in the reception?

Star inn Porto: Please contact the reception for more information.

Star inn Peniche: The hotel offers, through pre- reservation: yoga classes, surf, aquarobics, diving experiences, trips to Berlengas island, Dino Parque visit , massage and other services.

Star inn Lisbon: The activities that can be booked in the reception are: Tours, shows, taxis and others through request.

Is the hotel only allowed to surfers?

Star inn Peniche: The hotel presents a privileged location in front of the beach offering a cosy and relaxed atmosphere for families as well as different athletes.

What are the conditions that the hotel offers to surfers?

Star inn Peniche: In the hotel there are shower rooms, showers inside and outside and a sportcenter with individual lockers to store surfboards, surf suits or bicycles.

I forgot an item at the hotel, what should I do?

Contact the hotel to search under “Lost and Found”.

How can I place special orders?

Contact the hotel and indicate your request to know the conditions.

Does the hotel have special offers?

Star inn Porto: Click in the link to know our special offers https://www.hotelstarinn.com/offer/?hotel=starinn-porto&lang=en-US 

Star inn Lisbon: Click in the link to know our special offers https://www.hotelstarinn.com/offer/?hotel=starinn-lisboa&lang=en-US

Star inn Peniche: Click in the link to know our special offers https://www.hotelstarinn.com/offer/?hotel=starinn-peniche&lang=en-US

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

No, access by QR Code.

In which languages ​​is the app available?

In Portuguese, English and Spanish.