Reservation
How to book directly with the hotel?
Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.sip@hotelstarinn.com) or telephone: (+351) 228 347 000.
Star inn Peniche: Reservations can be made through the online booking engine. In alternative, you can contact through e-mail (res.peniche@hotelstarinn.com) or telephone: (+351) 262 780 400.
Star inn Lisbon: Reservations can be made through the online booking engine. As an alternative contact us through e-mail (res.lisbon@hotelstarinn.com) or telephone: (+351 218 425 715).
How to cancel or change a reservation made through our website?
Booking cancelation made through our website can be made in it or through request by e-mail (reservas.lisbon@hotelstarinn.com). Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.
How to reserve a cots or extra bed?
Star inn Porto: Requests can be done through e-mail (res.sip@hotelstarinn.com) or telephone: (+351) 228 347 000.
Star inn Peniche: Request on the observation field while doing the reservation (subject to availability).
Star inn Lisbon: By putting the request in the remarks of the reservation (subject to availability and with additional costs for extra bed).
Are there extra costs for the cots or extra beds?
Cots are provided free of charge, subject to availability. Extra beds will depend on the age of the person using them.
What is the best time to be in the hotel for summer vacation?
Star inn Porto: Porto bathing season starts at 15th of june and finishes at 15th of september.
Star inn Peniche: Our hotel is located in front of Cova de Alfarroba beach and the best time to visit it is between June until the end of October.
How should I guarantee a room with a single bed or a double bed?
Star inn Porto: Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.porto@hotelstarinn.com) or telephone: (+351) 228 347 000.
Star inn Peniche: The majority of the rooms are composed by 2 twin beds or, if you prefer, you can request a double bed (upon availability).
Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).
How to do a group reservation?
Star inn Porto: Please send an e-mail to grupos.norte@hotihoteis.com.
Star inn Peniche: Reservations can be made through e-mail (gr.peniche@hotelstarinn.com) or telephone (+351) 262 780 400.
Star inn Lisbon: Send request by email to: gr.aeroporto@hotihoteis.com.
How to guarantee a room in a higher floor?
Star inn Porto: Our high floors are premium floors, you must book this room type.
Star inn Peniche: To guarantee a room in a higher floor you can choose between different types of rooms: dune view, pool view or sea view.
Star inn Lisbon: Request on the observation field while doing the reservation ( subject to availability).
What are the advantages of booking directly through the hotel’s website?
Star inn Porto: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), bottle of water in the room, 10% discount on hotel services, pet friendly, best available rate.
Star inn Peniche: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment on arrival, bottle of water in the room, 10% discount on hotel services, pet friendly, best available rate.
Star inn Lisbon: The advantages of direct booking on the website are: Early check in (maximum 2 hours), late check out (maximum 3 hours), VIP treatment on arrival, bottle of water in the room, 10% discount on hotel services, pet friendly, Free parking (subject to availability) and best available rate.
Is it possible to do a pre check-in ?
Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
If I do the reservation online, may I do alterations directly with the hotel, by phone call?
Any booking made online must also be changed online, with the organisation with which you booked.
Can I book a room for day use?
Yes. For availability, contact the hotel.
How can I access the current campaigns?
You can access the current campaigns through the hotel’s website:
Star inn Porto: https://www.hotelstarinn.com/porto
Star inn Peniche: https://www.hotelstarinn.com/peniche
Star inn Lisboa: https://www.hotelstarinn.com/lisboa/
What are the cancellation policies?
The cancellation policies vary according to the contracted rate, depending on whether it is a cancellable rate or not.
What is the deadline to cancel my reservation?
It depends on the contracted rate. For more information, please consult the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the payment required to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.
Can I book more than one room?
Yes, please select the number of rooms you require when making your booking.
How can I make a booking for events or meetings?
Bookings for events or meetings should be made through the following contacts:
Star inn Porto: through the e-mail res.sip@hotihoteis.com or by phone: +351 228 347 000
Star inn Peniche: by e-mail gr.peniche@hotelstarinn.com or by phone: +351 262 780 400.
Star inn Lisboa: via e-mail eventos.aeroporto@hotihoteis.com.
Can I book a room on the same day?
Yes, subject to availability.
Can I alter the reserved hotel?
No, you must cancel the booking and make a new one at the desired hotel.
If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.
Is it safe to make a booking on the website?
Yes, it is absolutely safe to book on our website.