Reception
What is the check-in schedule?
Star inn Porto: Check-in opens at 14h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.
Star inn Peniche: Check-in opens at 15h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.
Star inn Lisbon: Check-in should be done after 14h. For early check-in, guests should contact the hotel to check availability. Additional cost might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Star inn Porto: Check-in can occur at anytime of the arrival day.
Star inn Peniche: If the reservation is guaranteed or prepaid check-in can be done anytime.
Star inn Lisbon: If the reservation is guaranteed or prepaid check-in can be done anytime.
Is the reception opened 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak Portuguese, english, french and spanish.
Is it mandatory to show everyone’s identity card while doing the check-in?
In the check-in, identity cards are mandatory for every guest including children and babies.
What documents are required for check-in?
Valid identification document.
At check-in, is it mandatory to present everyone’s ID documents?
At check-in it is mandatory to present one identification document per guest, including children and babies.
If I am allergic to an ingredient, when and where do I inform you?
It would be good if you let the hotel know as soon as possible, preferably at the time of booking, so that we can ensure we have alternative products available. Otherwise, you can inform reception at the time of check-in.
What documents are required for check-in?
ID card, passport, driving licence or residence permit for all guests.
If I am allergic to an ingredient, when and where do I inform you?
You can inform the reception, the bar or the cafeteria. You can notify the hotel at the time of booking or check-in.