Prices and Payments
Are the rates presented per person or per room?
The rates shown are per room.
What are the payment methods for reservations made through our website?
Star inn Porto: The payment methods for reservations made through our website are: Credit card.
Star inn Peniche: The payment methods for reservations made through our website are: Credit card.
Star inn Lisbon: The payment methods for reservations made through our website are: Credit card.
Is the city tax charged?
Star inn Porto: Yes. This is a city tax, payable at the time of the guest’s stay. The value is €2 per person/night, up to a maximum of 7 consecutive nights per person/stay. Applies to guests over the age of thirteen.
Star inn Peniche: No, the city tax is not charged.
Star inn Lisbon: Yes. This is a city tax, payable at the time of the guest’s stay. The value is €2 per person/night, up to a maximum of 7 consecutive nights per person/stay. Applies to guests over the age of thirteen.
Until what age do children not pay?
Star inn Porto: The children do not pay until 3 years old (including).
Star inn Peniche: The children do not pay until 3 years old (including).
Star inn Lisbon: The children do not pay until 3 years old (including).
Is a credit card needed to make a reservation on the website?
Star inn Porto: To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
Star inn Peniche: To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
Star inn Lisbon: To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
What are the available payment methods?
The payment methods available are: Credit and debit card, bank transfer, cash and link.
Star inn Lisbon: Credit cards, bank transfers, cash over the counter and by secure link.
Can I pay with my company’s credit card?
Star inn Porto: Yes, we always request an email from the company with payment details.
Star inn Peniche: Yes, it is possible to pay with the company’s credit card.
Star inn Lisbon: Yes, it is possible to pay with company credit cards, bank transfers and cash.
Is it possible to request a bill in my company’s name?
Yes, we always request an email from the company with the company’s data.
What means the best price guarantee?
It is on our website that you will find the best price online and exclusive benefits.
What is included in the booking price?
All rates include the room, Wi-Fi throughout the hotel and access to the outdoor car park, as well as current VAT. Breakfast may also be included depending on the rate.
Do I have to pay tax on the rates shown?
No, the prices shown already include all taxes in force.
Is breakfast included in the price?
It depends on the rate booked. Please check the information on your booking for further clarification.
If I book by credit card, when is the amount withdrawn?
It depends on the rate. If it is a non-refundable rate, the amount is withdrawn at the time the booking is finalised. For flexible rates, the payment is made at the hotel and the credit card is only used to guarantee the booking.
Can I pay at the hotel with a different card than the one I booked with?
If the contracted rate allows payment at the hotel, yes. Otherwise, the amount will be charged in advance and it will not be possible to change the card from which it is debited.
Can I benefit from an online rate by booking directly with the reservations department?
Yes.
I have not received my receipt, what should I do?
Please contact the hotel and request it. You can do so through the following contacts:
Star inn Porto: res.sip@hotelstarinn.com
Star inn Peniche: res.peniche@hotelstarinn.com
Star inn Lisboa: res.sil@hotelstarinn.com or geral.lisbon@hotelstarinn.com