Hotel
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
Star inn Porto: Yes. The hotel has private outdoor parking and it is free.
Star inn Peniche: Yes. The hotels offers an outside free parking.
Star inn Lisbon: Yes. For more information please visit our website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. All of our hotels have room for storing luggage before check-in and after check-out.
Do rates include pool access?
Star inn Peniche: The hotel offers free access to the indoor and outdoor pool between (01/06 to 31/10) from 09h to 20h30, jacuzzi and gym from 09h00 to 22h. In the indoor pool and jacuzzi, caps and slippers should be worn. You can acquire it in the reception with a costs of 3,5€/ each. The hotel provides rental service of pool bathrobes with a cost of 1,50€/each.
Star inn Lisbon: No, but our guests have a special rate for using spa at Hotel Meliá Lisboa Aeroporto.
What is the spa and pool schedule?
Star inn Peniche: Welness centre from 8:00 to 22:00 and pool from 9:00 to 20:30.
Star inn Lisbon: Monday to friday from 07h00 until 22h00 – satudays, sundays and holidays from 08h00 until 22h00.
Is the parking paid? What is the value?
Star inn Porto: No, the parking is not paid.
Star inn Peniche: The hotel offers free outside privative parking.
Star inn Lisbon: Yes, € 2.00 per hour up to a maximum of € 15 per day.
Is it possible to book parking in advance to guarantee it?
No, it is not possible to book parking at any of the Star Inn hotels.
Are pets allowed in the hotel?
Star inn Porto: Yes, in our standard rooms. 1 pet is allowed per room with a maximum weight of 20kg. The cost is € 20 per night, per pet. A security deposit of € 100.00 is charged to cover any damages that may occur in the room.
Star inn Peniche: Yes. 1 pet is allowed per room with a maximum weight of 20kg. The cost is € 20 per night, per pet. A security deposit of € 100.00 is charged to cover any damages that may occur in the room.
Star inn Lisbon: Yes. 1 pet is allowed per room with a maximum weight of 20kg. The cost is € 20 per night, per pet. A security deposit of € 100.00 is charged to cover any damages that may occur in the room.
Does the hotel have meeting rooms?
Star inn Porto: Yes. Contact the reception to know more details.
Star inn Peniche: Star Inn Peniche has a mutifunctional space for different events and 5 meeting rooms with capacity up to 400 people. A wide array of support services and also different options of audiovisual means.
Star inn Lisbon: Yes, the hotel has a 22m2 meeting room.
Does the hotel have wedding services?
Star inn Porto: No, we do not have wedding services.
Star inn Peniche: Yes, events as weddings, baptisms, anniversaries, business dinners, among others can be conducted in the hotel.
Star inn Lisbon: No, we do not have wedding services.
Is there any lift?
Star inn Lisbon: Yes, the hotel has 2 lifts available.
Are there any chargers for electric cars?
Star inn Porto: Yes, we do have chargers for electric cars (subject to availability).
Star inn Peniche: Yes, we do offer chargers for electric cars.
Star inn Lisbon: Yes. Paid according to the conditions of the customer’s card / electricity contract.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, there is free wi-fi in the entire hotel.
Does the hotel have lobby and public spaces?
Yes, we do have public areas.
Star inn Lisbon: We have a lobby, terrace, bar and restaurant.
Does the hotel have laundry and ironing service?
Star inn Porto: Yes. The hotel has laundry and ironing external service.
Star inn Peniche: Yes, the hotel has laundry and ironing services, through an additional cost.
Star inn Lisbon: Yes, except Saturdays, Sundays and public holidays.
Which activities can be booked in the reception?
Star inn Porto: Please contact the reception for more information.
Star inn Peniche: The hotel offers, through pre- reservation: yoga classes, surf, aquarobics, diving experiences, trips to Berlengas island, Dino Parque visit , massage and other services.
Star inn Lisbon: The activities that can be booked in the reception are: Tours, shows, taxis and others through request.
Is the hotel only allowed to surfers?
Star inn Peniche: The hotel presents a privileged location in front of the beach offering a cosy and relaxed atmosphere for families as well as different athletes.
What are the conditions that the hotel offers to surfers?
Star inn Peniche: In the hotel there are shower rooms, showers inside and outside and a sportcenter with individual lockers to store surfboards, surf suits or bicycles.
How do I book a room for reduced mobility?
To book a room for reduced mobility we advise you to contact the hotel by phone +351 218 425 700 or by email: geral.lisbon@hotelstarinn.com.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Star inn Lisbon: Contact the hotel by phone +351 218 425 700 or by email geral.lisbon@hotelstarinn.com
Does the hotel have special offers?
Star inn Porto: Click in the link to know our special offers https://www.hotelstarinn.com/offer/?hotel=starinn-porto&lang=en-US
Star inn Lisbon: Click in the link to know our special offers https://www.hotelstarinn.com/offer/?hotel=starinn-lisboa&lang=en-US
Star inn Peniche: Click in the link to know our special offers https://www.hotelstarinn.com/offer/?hotel=starinn-peniche&lang=en-US
Where can I find the Restaurant menu?
Star inn Lisbon: Click on the link to consult the Menu https://www.hotelstarinn.com/lisboa/hotel-lisboa/?lang=pt-pt#restaurante-bar
What are the Restaurant hours?
Star inn Lisbon: Availability for meals from 11:00 to 02:00.
Where can I find the Bar menu?
Star inn Lisbon: Click on the link to consult the Menu https://www.hotelstarinn.com/lisboa/hotel-lisboa/?lang=pt-pt#restaurante-bar
Does the hotel have a mobile app?
Yes.
Is the app available on all devices?
Yes.
Is it necessary to download the app?
No, access by QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
What are the conditions for using the shuttle service?
Star inn Lisboa: The shuttle service starts at 4.00 am until 24.00 pm. Waiting time is approximately 15 minutes, maximum of 7 people per journey, child seat available on request, transport of animals is allowed in a box. If you have luggage out of shape (surfboards, bicycles) please contact the hotel at +351 218 425 700.
What is the cost of the shuttle service?
Star inn Lisboa: The hotel offers its guests a free shuttle service to and from Lisbon airport.
What are the contacts for booking the shuttle service?
Star inn Lisboa: We do not book the shuttle. For any questions about the service please call the hotel +351 218 425 700.
How to get to the Shuttle pick-up point at the airport?
Star inn Lisboa: Accessing our website: https://www.hotelstarinn.com/lisboa/shuttle/?lang=pt-pt
Does the hotel have easy access for luggage and reduced mobility?
Star inn Lisboa: The hotel has a ramp on the left-hand side for easy access for luggage and reduced mobility.
Is there a babysitting service?
Star inn Peniche: Yes, on request at least 24 hours in advance.
Star inn Lisboa: You must contact the hotel and indicate the request for the applicable conditions.
I would like to be notified by email about promotions and special offers, what should I do?
Star inn Peniche: You can find the offers available at this link: https://www.hotelstarinn.com/ofertas/?hotel=starinn-peniche-pt-pt&lang=pt-pt
Star inn Lisboa: You can find the available offers at this link: https://www.hotelstarinn.com/offer/?hotel=starinn-lisboa&lang=en-US
Does the hotel have a loyalty programme?
No, at the moment Star inn hotels do not have a loyalty programme.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: www.hotihoteis.com